Damage Claim Policy | Freight Delivery Protection

If your item arrived damaged please refuse delivery/acceptance.

If you accepted the delivery and find the damage later - email us with your order number and photos of the damage within 48 hours of receiving your order. Damaged items are not eligible for a refund. They will be replaced or repaired depending on the product and severity of the damage.

After 48 hours damage replacements may not be accepted.

Damaged products can only be exchanged or repaired if they are not installed. Once a product is installed, we cannot replace or repair due to damages.

Prior to shipping, all products are individually inspected to verify that they leave our facility in brand-new condition. We re-package all of our products well so they arrive on your doorstep undamaged.

When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged". If the package looks significantly damaged, you may refuse delivery. In this case, please notify us by email, so that we can expect the return shipment. Once the package returns to us, we will send you a new one right away.

If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship the replacement parts free of charge. We only have a 48-hour window to file a freight claim.

If you are missing any parts, we will ship them to you at our expense.

Keep ALL original packaging supplied with the product, and pallet. We cannot process an exchange or return without them.

Our customer service team typically responds within one business day, though processing time may vary. In some cases, we may request additional photos or a short video to help us coordinate with our shipping or manufacturing partners.