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RETURN AND REFUND POLICY
- For items that you would like to return, you must contact customer service WITHIN 7 DAYS OF YOUR DELIVERY. All returns must be in the ORIGINAL CONDITION and PACKAGING, UNOPENED and UNINSTALLED, including ALL original materials supplied with the item, and pallet. Customized item(s)/special orders are not qualified for return. We will get a return authorization for you to include with your returned item and let you know the address where it should be returned. Please do not return anything without speaking to customer service. If something is returned to the incorrect address or without return authorization from our customer service, unfortunately, we will not be able to issue a refund for that item.
- There is a 25% restocking fee for all returned items and the customer would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be refunded. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by our warehouse is completed.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- To initiate a return, please contact us at sales@fabubath.com with your order number and the details of the product you wish to return. We will provide return instructions promptly.
- Unless the product is damaged or defective, return shipping costs are the responsibility of the customer, even if a return label is provided by FABUBATH VANITIES or its partners.
- When you receive your order, please check all the condition on the pallets. If your order is received damaged or missing any components, please sign the note on the Receive Sheet and report to us. We will be able to get you the replacement parts that are needed. You have 48 HOURS to report all the damaged or missing any components. If that time is over, the claim channel for damaged items will be closed. If you decide to return your entire order, it would be treated as a regular return and you would be responsible for the return shipping and a 25% restocking fee. The initial shipping charge will not be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver provided).
Products that are received by FABUBATH VANITIES in any of the following conditions are not eligible for a refund or replacement and may be rejected:
- Any product not purchased from FABUBATH VANITIES.
- Any customized products/special orders.
- Any products that are final sale as marked on the product listing, invoice or quote.
- Any product that does not exhibit the described reason for the return.
- Any product with missing parts, physical damaged, customized, altered in any way, have been installed or show any sign of use.
- Any product that is returned without all original packaging and components.
- Please CALL US with the order number right away if you wish to cancel your order.
- Any processed, shipped or picked up orders cannot be cancelled. Any orders after being processed, shipped or picked up will be considered as a return.