Large products are shipped via Freight / LTL (Less-than-truckload).
The carrier will call to schedule a delivery appointment. A person, 18-years or older, must be available at the time of delivery to inspect the delivered item(s), sign and accept the shipment.
The courier will offer options to deliver your freight shipment.
If you are unable to accept delivery, the courier will return to sender, or begin charging a storage fee
If returned to sender, it will be treated as a return and a restocking fee
will apply. See the
Return and Refund Policy for full details.
If the customer requests a delivery date past the offered window, the courier will charge storage fees. Storage fees are to be paid by the customer. The average fee can range from $25-100/day depending on the courier and location.
Any additional charges by the courier will be paid by the customer. These can occur when customers request to delay deliver, or asking for extra services from the courier. These are charged by the courier and out of our control.
Shipments that are refused will be sent back to the warehouse and automatically treated as a return. A restocking fee will apply. See the
Return and Refund Policy for full details.
Tracking number(s) are provided via email within 2-5 business days after the date of the order is placed, or after the warehouse processing date.