Damage Claim Policy
IMPORTANT: INSPECT YOUR ENTIRE SHIPMENT WITHIN 48 HOURS
At Fabubath, we want your bathroom vanity to arrive in excellent condition. Please follow these instructions to help us resolve any shipping-related issues as quickly as possible.
1. Inspect Your Shipment Before Signing
Before signing the delivery receipt, examine all packages and the shipping pallet for visible damage.
Minor Packaging Damage — Generally Accept and Document
Examples include small dents, superficial scuffs, minor cardboard creases, or small tears that do not appear to affect the product.
Photograph the affected areas, note the damage on the delivery receipt, and generally accept the shipment if there are no indications of significant product damage.
Major Shipping Damage — Contact Fabubath Immediately
Examples include:
Visibly cracked or broken countertops or sinks.
Severely crushed boxes or collapsed pallets.
Deep punctures that appear to reach the product.
Broken cabinet components or major structural damage.
Evidence that the shipment was dropped or overturned.
Photograph the damage and contact Fabubath immediately. If the product appears severely damaged, generally refuse delivery unless Fabubath provides different instructions. Ask the driver to document the damage and reason for refusal.
2. Inspect Every Component Within 48 Hours
Carefully unpack and thoroughly inspect the cabinet, doors, drawers, countertop, sink, hardware, and accessories as soon as possible, and no later than 48 hours after delivery.
Take clear photographs of any damage from multiple angles and notify Fabubath immediately at sales@fabubath.com.
Please include your order number, a description of the damage, photographs of the affected components, packaging, pallet, and delivery receipt when available.
3. KEEP ALL ORIGINAL PACKAGING AND THE WOODEN PALLET
Do not discard, unnecessarily rip, tear, cut, or destroy the original packaging.
Carefully remove and preserve all cardboard boxes, protective foam, corner protectors, wrapping materials, and the wooden shipping pallet.
These materials may be necessary for freight inspections, damage claims, returns, or replacement shipments.
Keep all packaging and the pallet intact and reusable until you have inspected your entire order and Fabubath has confirmed they are no longer needed.
4. Do Not Install Damaged Products
If damage is discovered, do not install, modify, repair, or discard the affected product before contacting Fabubath for instructions.
5. Damage Resolution
Fabubath will review the submitted information and coordinate with the supplier or freight carrier to determine an appropriate resolution, including replacement parts, replacement products, or other applicable remedies.
Please report all shipping damage within 48 hours whenever possible. Reports submitted later will be reviewed individually. This reporting request does not limit rights or remedies available under applicable law.