Return & Refund Policy

At Fabubath, we carefully select and ship our bathroom products to ensure they arrive safely and meet your expectations. Because bathroom vanities and other large items require specialized freight handling, please review our return and refund policies carefully before placing your order.

Customers may request a return of an eligible product within 14 calendar days of delivery.

To qualify for a voluntary return, the product must be:

New, unused, uninstalled, and unmodified.

In its original condition, without damage or alterations.

Free from drilling, plumbing modifications, assembly, or signs of installation.

Complete with all original components, accessories, hardware, and documentation.

Returned in its original packaging, including all protective materials.

Secured to its original wooden shipping pallet, or another suitable pallet if specifically approved by Fabubath.

You may carefully open the packaging to inspect your purchase for damage, defects, correct finish, and correct model. Opening a package for inspection does not, by itself, make a product ineligible for return.

Please preserve all original packaging and the wooden shipping pallet until you have fully inspected your order and decided to keep it.

Installed, assembled, altered, modified, or used products are not eligible for voluntary returns.

Custom-made products, specially ordered or personalized merchandise identified as nonreturnable before purchase, clearance items, discontinued items marked Final Sale, and other products specifically identified as Final Sale are not eligible for voluntary returns.

To request a return, contact sales@fabubath.com with your order number and reason for returning the product.

All voluntary returns require prior authorization from Fabubath and a Return Merchandise Authorization (RMA).

Do not ship merchandise back without receiving written return instructions from Fabubath.

These restrictions do not limit any rights or remedies provided by applicable law for defective, damaged, incorrect, or misrepresented products.

Approved voluntary returns are subject to a 20% restocking fee, calculated on the returned merchandise price before sales tax.

Customers are responsible for the cost of return freight shipping for voluntary returns, including returns resulting from:

A change of mind.

Incorrect measurements provided or selected by the customer.

Ordering the wrong size, color, finish, or configuration.

Changes in project plans.

The product no longer being needed.

Customer preferences regarding a product that matches its advertised specifications.

Although Fabubath provides free standard shipping within California, return shipping is not included.

Customers are responsible for arranging or paying for approved return freight transportation in accordance with the return instructions provided by Fabubath.

The standard 20% restocking fee will not be combined with undisclosed outbound freight deductions for ordinary eligible voluntary returns.

Any additional charges for optional carrier services or customer-requested transportation arrangements must be disclosed and agreed upon before those services are arranged.

Restocking Fee Example

For a vanity purchased for $1,700:

Merchandise price: $1,700

Restocking fee (20%): $340

Merchandise refund: $1,360

Return freight: Paid separately by the customer

Applicable sales-tax adjustments will be handled in accordance with tax requirements.

The standard restocking fee and customer-paid return freight conditions do not apply to verified returns resulting from qualifying product defects, shipping damage, or fulfillment errors attributable to Fabubath.

All authorized returns must be securely packaged to prevent damage during freight transportation.

IMPORTANT: PRESERVE THE ORIGINAL PACKAGING AND WOODEN PALLET.

Customers should carefully unpack their products without unnecessarily ripping, tearing, cutting, or destroying the original packaging.

Please preserve:

Original cardboard boxes and cartons.

Protective foam and corner protectors.

Protective wrapping and padding.

All original internal packaging materials.

The wooden shipping pallet.

These materials may be required to safely return the product to the supplier or designated return warehouse.

Returned products must be properly secured to the original wooden pallet or an approved suitable replacement.

Customers are responsible for damage resulting from insufficient or improper packaging during customer-arranged return transportation.

Products returned incomplete, damaged, or in non-resalable condition may require additional review, and any lawful adjustments or denial of a voluntary return will be explained based on the return conditions disclosed in this policy.

Customers should inspect their shipments promptly upon delivery and before installation.

For freight shipments, examine the pallet, cartons, and outer packaging before signing the carrier's delivery receipt or Bill of Lading whenever safe and practical.

Minor Packaging Damage

Examples include:

Small dents or creases in cardboard packaging.

Minor scratches or scuffs on the outer box.

Small tears in protective wrapping.

Slightly bent cardboard corners without evidence of product damage.

If damage appears limited to the packaging, photograph it, describe it on the delivery receipt, and generally accept the shipment.

Major Shipping Damage

Examples include:

A visibly cracked or broken sink or countertop.

Severely crushed boxes.

A broken or collapsed pallet that may have compromised the product.

Deep punctures that appear to reach the vanity.

Visible structural damage to the cabinet.

Evidence that the shipment was dropped or overturned.

If significant damage is visible or strongly suspected, take photographs and contact Fabubath immediately for guidance.

Generally, a shipment that appears severely damaged should be refused unless Fabubath provides different instructions.

If delivery is refused due to damage, ask the freight carrier to document the shipment's condition and the reason for refusal on the delivery paperwork.

If You Are Unsure

Photograph the shipment, note the condition on the delivery receipt, and contact Fabubath for assistance whenever possible.

Do not sign a statement confirming that a product is undamaged if you have not had an opportunity to inspect it.

IMPORTANT: INSPECT ALL COMPONENTS WITHIN 48 HOURS OF DELIVERY.

Please carefully unpack and thoroughly inspect your entire order as soon as possible, and no later than 48 hours after delivery.

Inspect the vanity cabinet, doors, drawers, countertop, sink, hardware, and all included accessories.

If you discover shipping damage, defects, missing components, or an incorrect product, please notify Fabubath immediately, preferably within 48 hours of delivery.

Email sales@fabubath.com and provide:

Your order number.

A description of the issue.

Clear photographs of the affected area from multiple angles.

Photographs of the complete product.

Photographs of the original carton, packaging, and wooden pallet.

Photographs of shipping labels.

A copy or photograph of the delivery receipt or Bill of Lading, if available.

Do not discard any original packaging, protective materials, or the wooden shipping pallet.

If damage is discovered, please retain all materials until Fabubath provides further instructions.

Do not install, modify, drill, repair, or connect a product that appears damaged, defective, incomplete, or incorrect before contacting Fabubath.

Installation or alteration after discovering a visible issue may complicate the investigation and affect available remedies, subject to applicable law.

Prompt reporting within 48 hours helps Fabubath meet manufacturer and freight carrier claim deadlines.

Reports submitted after 48 hours will be reviewed individually. The requested reporting period does not eliminate rights or remedies available under applicable consumer protection or warranty laws.

Once the issue has been reviewed, Fabubath will coordinate an appropriate resolution, which may include:

Replacement parts.

Repair or correction.

Replacement of an affected component.

Replacement of the product.

A refund or another applicable remedy.

Fabubath will cover reasonable return or replacement shipping costs associated with an approved claim resulting from a qualifying defect, shipping damage, or Fabubath fulfillment error.

The standard 20% voluntary-return restocking fee does not apply to these approved claims.

If you need to cancel an order, contact Fabubath immediately at (619) 538-5794 or sales@fabubath.com.

Before the Supplier Order Is Placed

Orders may be canceled for a full refund if Fabubath has not yet submitted the order to the supplier or otherwise committed it to fulfillment.

Because orders may be processed quickly, please contact us as soon as possible.

After the Supplier Order Is Placed

Once an order has been submitted to the manufacturer or supplier, cancellation may depend on whether the supplier can stop processing or fulfillment.

Fabubath will review the order status and explain the available options.

Any cancellation fee must have been disclosed before purchase and be permitted by applicable law. Fabubath will not impose an unspecified cancellation fee.

If the supplier cannot cancel the order, a subsequent customer-requested return may be subject to the voluntary return terms in this policy.

After Shipment

Once an order has shipped, a customer-requested cancellation will generally be handled under the voluntary return policy, subject to eligibility, the disclosed 20% restocking fee, and customer-paid return freight.

Any optional shipment interception, storage, redelivery, or recall services requested by the customer may involve additional charges, which will be explained and agreed upon before arrangement.

Custom-made or specially ordered products identified as noncancelable before purchase may not be eligible for voluntary cancellation after production or supplier processing has begun.

Shipping Delays

If Fabubath cannot ship an order within the applicable promised shipping timeframe, customers will be notified and provided the cancellation and refund options required by law.

Applicable statutory rights to cancel delayed or unshipped orders are not subject to the voluntary-return restocking fee.

Please do not refuse a delivery solely because you have changed your mind about the purchase.

A shipment refused for customer-preference reasons may be treated as a voluntary return, subject to the return eligibility conditions, the disclosed 20% restocking fee, and applicable return freight charges.

Freight carriers generally contact customers to arrange delivery appointments.

Customers are responsible for providing accurate contact and delivery information and arranging for someone to receive the shipment at the scheduled time.

If a customer misses a confirmed delivery appointment or requests additional carrier services, such as storage or redelivery, additional carrier charges may apply.

Fabubath will explain any additional customer-requested service charges before arranging those services.

These conditions do not apply to justified refusal of significantly damaged freight or situations where the customer is entitled to another remedy under applicable law.

Once an authorized voluntary return arrives at the designated supplier warehouse or return facility, the product will be inspected for eligibility.

Inspections typically take approximately 3–5 business days after receipt, although actual processing times may vary.

Fabubath will issue the eligible refund after the supplier receives, inspects, and accepts the returned product.

We aim to process approved refunds within five business days of confirmed acceptance, or sooner when required by applicable law.

The refund will be issued to the original payment method and will reflect the disclosed 20% restocking fee and any other specifically disclosed, legally permitted adjustments.

Applicable sales-tax refunds will be calculated separately.

Please allow additional time for your bank or payment provider to post the credit.

If an inspection is delayed, Fabubath will communicate the status and process refunds within applicable legal requirements. Supplier delays do not override statutory refund deadlines.

Fabubath does not offer direct exchanges for changes in product size, color, finish, configuration, or model.

Customers who wish to purchase a different product may request an eligible return under this policy and place a separate new order.

The new order is subject to current pricing, product availability, and delivery terms.

Damaged, defective, or incorrectly shipped products are handled separately under our damage and warranty procedures and may qualify for replacement or other remedies.

Customers are responsible for reviewing and confirming all relevant product information before ordering, including:

Cabinet dimensions and available installation space.

Plumbing requirements and sink placement.

Door and drawer clearances.

Countertop dimensions and configuration.

Finish and color selection.

Installation and product compatibility requirements.

We strongly recommend measuring your space carefully and verifying the product specifications before placing an order.

Fabubath makes reasonable efforts to represent product colors, finishes, textures, and materials accurately.

However, actual appearance may vary due to:

Computer and mobile screen settings.

Lighting conditions.

Natural wood grain and color variation.

Natural or engineered stone patterns and veining.

Manufacturing batches.

Photography.

Reasonable variations inherent to these materials are not necessarily manufacturing defects.

This provision does not exclude remedies for products that materially differ from their descriptions or otherwise fail to meet applicable legal standards.

Many products sold by Fabubath are covered by warranties provided by their respective manufacturers.

Warranty coverage, duration, exclusions, and available remedies vary by manufacturer and product.

Manufacturer warranty claims are separate from Fabubath's standard voluntary return policy.

Products that are no longer eligible for a voluntary return may still qualify for repair, replacement parts, replacement products, or another remedy under the applicable manufacturer's warranty or consumer protection laws.

Fabubath will assist customers with applicable manufacturer warranty claims when appropriate.

For returns, cancellations, shipping damage, missing components, warranty questions, or refund assistance, please contact:

Fabubath

Email: sales@fabubath.com

Phone: (619) 538-5794

Please include your order number in all correspondence so we can assist you as quickly as possible.

Nothing in this policy limits any non-waivable rights or remedies provided under applicable consumer protection laws.